5 Best VoIP Providers of 2024 (Ranked for Business)

Are you looking for the best VoIP providers, but can’t figure out how to choose the right one for your business?

Whether you’re looking to switch from traditional landlines or are a small business just getting started, it’s a great way to save a lot of money.

VoIP phone system provides a cost-effective and affordable solution than traditional phone systems, is easier to access and gives the ability to make calls from anywhere.

Cost efficiency aside, VoIP has more powerful features, is incredibly flexible, portable and very scalable.

Another good thing is that employees don’t need to be physically present at the office. They can work on their devices (such as smartphones, tablets and laptops) from home.

In this article, I’m going to review the best VoIP providers for businesses right now, solutions that allow businesses of all sizes to get set up with a VoIP business that matches their needs no matter where they’re located.

 

What Are the Best VoIP Providers?

Here are my top picks for the best VoIP service providers.

These companies are consistently the top VoIP providers in the industry when it comes to quality and service.

Let’s get started.

 

1. Nextiva — Best Overall

Nextiva is one of the most popular and highest rated in the VoIP software market for good reason; it offers high-quality HD audio, call recording, online fax, team messaging, and more at an affordable price.

But not only that, the service also comes with easy-to-use collaboration tools including chat messaging, video conferencing, and screen sharing functionalities.

Nextiva will definitely help your teams get more done in less time. The product gives your teams the control they need to communicate effectively with your customers.

Some of the other standout features of Nextiva include:

• Call Center Management
• An auto-attendant
•  Email Marketing
• Hold music
• Call routing
• Interactive Voice Response

Additionally, Nextiva offers 24/7 support for every plan via email, live chat, and phone.

Pros

•  Nextiva is super easy to use and keeps all your employees organized.
• It includes easy-to-use collaboration tools
• Reporting and Analytics – Nextiva offers data analytics tools that can help you to scale your business successfully.
• It allows you to connect with customers easily through chat messaging
• Organized messages and calls

Cons

• Lack of ability to integrate with some systems

Pricing:

• Essential – starts at $18.95 per month per user
• Professional – starts at $22.95 per month per user
• Enterprise – starts at $32.95 per month per user
• Ultimate – starts at $57.95 per month per user

These are the annual prices. They also offer a 7-day free trial.

Get started with Nextiva

 

2. Ooma Office — Best for Small Businesses

Ooma Office is another powerful VoIP providers suitable for beginners as well as advanced users. It has plenty of features to help you make and receive calls without glitches.

One of the impressive features of Ooma is that it provides strong and scalable solutions that can effectively support your growing business.

Ooma Office works exceptionally well for small businesses and individuals that want a reliable VoIP relatively cheap, and quick to set up without a contract.

Plus, all the Ooma Office packages come with features like:

• HD Voice
• Online Faxing
• Simultaneous Ringing
• Encryption
• SMS Text Messaging

Ooma Office also offers a 30-day free trial.

Pros

• Easy to use: It provides an intuitive interface that is easy to use even for first-timers.
• Virtual Receptionist: This features gives you the ability to manages inbound calls and SMS messaging when call agents are busy, with flexible options including custom messages with general information about your business, menu options for different languages, dial by name and more.
• Manages inbound calls and SMS messaging so your business gives prompt responses even when call agents are busy.
• There are no contracts: Ooma Office doesn’t require you to sign a service agreement.
• Multi-Ring: When you get a call it rings on multiple devices, including your VoIP phone and anyone who’s available can pick up the calls.
• 24/7 customer support: Phone and live chat support available 7 days a week.

Cons

• Key features like call recording, video conferencing, and advanced call routing are not available on its most basic plan.

Pricing:

Ooma Office offers two paid plans including:

• Ooma Office: $19.95/user per month
• Ooma Office Pro: $24.95/user per month
• Ooma Enterprise: Requires a contract and is suitable for medium to large businesses that need more advanced VoIP communications features.

Get started with Oona Office

 

3. 8×8 — Best for large organizations

8×8 is an all-in-one cloud-based call center solution for those who are looking to take their VoIP to the next level. It is one of the more flexible and reliable tools on the market.

With 8×8 VoIP service users have access to a complete set of tools, including business phone, video conferencing, chat, contact center and APIs for secure, web callback, and reliable communications that keep your team more productive.

8×8 offers integration with customer relationship management (CRMs) solutions and can be configured to interface with other third-party applications, such as Salesforce, Outlook and Skype for Business, Zendesk and more.

8×8 service also comes with an interface that empowers agents by giving them insight into calls so that you can better understand how your team uses the software, and what impact it has on their productivity.

Pros

• 8×8 offers a feature-rich service at an affordable price.
• It offers a call recording feature, which can be used to record incoming and outgoing calls for training, compliance and archive purposes.
• The software integrates well with tons of products you may already use.
• Their interactive voice response (IVR) feature provides self-service options for your customers. This feature saves time and helps agents appear more organized, as they no longer have to speak with customers for simple requests.
• It has a robust set of capabilities such as video conferencing, team chat, and reliable communications that keep agents more productive and connected no matter where they are in the world.
• 8×8 also offers a contact management tool, so that users know who is on the line before they begin speaking.

Cons

• Their customer service can be better.

Pricing:

8×8 offers an excellent entry-level price and is one of the cheapest on the market.

• X1: $15 per user per month
• X2: $24 per user per month
• X4: $44 per user per month
• X6: $95 per user per month
• X7: $105 per user per month
• X8: $133 per user per month

Get started with 8×8

 

4. RingCentral — Best for Small to Midsize Businesses

RingCentral is a smart choice for businesses that are looking for a reliable VoIP phone service solution at a competitive price.

With features like video conferencing, team messaging, and unlimited long-distance and local calling, RingCentral can get businesses up and running within minutes.

The software provides several modules that are perfect for small businesses.

Plus, RingCentral is intuitive and easy to set up. Users can manage their phone preferences without expert help.

Additionally, RingCentral integrates with the applications you’re already using like Salesforce CRM, Box, Dropbox, Google Docs and email platforms.

Pros

• Agents can see a complete record of a customer’s history.
• A wide range of 3rd-party integrations.
• RingCentral Keep your data safe at every level of your business with physical and digital protective measures.
• You can easily set up a virtual meeting room with up to 200 participants, team messaging, task assignments, and more.
• Great mobile apps

Cons

• If your team has more than 20 users, you’ll have to upgrade to the next tier.

Pricing:

There are four plans to choose from, including:

• Essentials: $19.99 per month per user (up to 20 users)
• Standard: $27.99 per month per user
• Premium: $34.99 per month per user
• Ultimate: $49.99 per month per user

Get started with RingCentral

 

5. Grasshopper — Best Mobile App for Small Businesses

Grasshopper is one of the most popular VoIP providers on the market. It includes lots of features that enable users to run businesses through mobile and desktop applications.

The software is super flexible but still very easy to set up. It includes call forwarding, multiple extensions, a virtual receptionist and voicemails via emails.

Grasshopper is well known for providing reliable VoIP service to small businesses and entrepreneurs.

Another great thing is that when you miss a call from a client, Grasshopper can automatically send an SMS message letting them know you’re unavailable.

Grasshopper comes with additional services such as vanity numbers, portability, business texting, on-hold music and incoming call control.

Pros

• Strong communication with customers through local and toll-free numbers.
• Grasshopper ensures crystal clear call quality.
• It allows you to send and receive unlimited texts on your Grasshopper business number.
• Voicemail transcription —This feature converts your voicemails to text so you can read them on your device.
• Their virtual receptionist services are awesome, especially for small businesses looking to save on labour costs.

Cons

• Lacks unlimited international calling.
• Limited fax capabilities.

Pricing:

These are the annual prices:

• Solo: $26/month
• Partner: $46/month
• Small business: $80/month

Get started with a 7-day free trial of Grasshopper

 

Summary:

The right VoIP providers can help small businesses save money and time, efficiently manage remote workers and calls with customers, generate leads, and more.

Here are my top picks again to help you choose the best option:

1. 1. Nextiva — Best for Most
   2. Ooma Office  — Best for Small Businesses
   3. 8×8  – Best for large organizations
   4. RingCentral  – Best for Small to Midsize Businesses
   5. Grasshopper  – Best Mobile App for Small Businesses

One of the main reasons I recommend these particular VoIP providers is that they all include impressive packages that make it easier to connect with more people.

They are affordable, reliable, and easy to use. In addition, they offer robust and scalable solutions and a powerful control panel that can easily support your growing business.

I hope that this guide helped you choose the best VoIP providers for your business.